1. Information We Collect

When you visit our website, place an order, or interact with Mestiza Shop, we may collect the following types of information.

Personal Information You Provide

• Your name

• Email address

• Billing and shipping addresses

• Telephone number

• Order details and purchase history

• Customer service messages and inquiries

• Product reviews, feedback, or other information you voluntarily submit

• Account information, if you choose to create an account

 

Payment Information

When you make a purchase, payment information is collected and processed through our authorized payment service providers, including Square.

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Mestiza Shop may receive payment confirmation, transaction details, and limited payment information, such as the payment method and last four digits of a card.

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We do not intentionally collect or store complete payment card numbers or card security codes in our own customer records.

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Automatically Collected Information

When you browse our website, certain information may be collected automatically through website technologies, including:

• Internet Protocol (IP) address

• Browser and device information

• Pages visited and time spent on the website

• Shopping cart activity

• Referring websites or links

• General website usage and performance information

• Cookies and similar technologies

 

The information collected may vary depending on the features and third-party services enabled on our website.

 

2. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

1. Processing payments and fulfilling orders.

2. Arranging shipping, delivery, and in-store pickup.

3. Sending order confirmations, receipts, and shipping notifications.

4. Responding to customer inquiries and providing support.

5. Managing returns, exchanges, and refunds.

6. Maintaining customer purchase records.

7. Improving our website, products, and shopping experience.

8. Detecting fraudulent transactions and protecting our website.

9. Sending promotional communications when permitted by applicable law and your communication preferences.

10. Complying with legal, tax, accounting, and regulatory obligations.

 

We use personal information only for the purposes described in this policy or as otherwise disclosed to you when information is collected.

 

3. Our Online Store and Payment Processing

Mestiza Shop's website is hosted on the Wix.com platform. Wix provides the online platform that allows us to showcase our products, process online purchases, and provide services to our customers.

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Customer information may be stored through Wix's data storage systems, databases, and applications, which maintain security measures designed to protect personal information.

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Online payments are processed through Wix Payments or other authorized payment providers available at checkout.

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Wix Payments adheres to applicable Payment Card Industry Data Security Standard (PCI DSS) requirements, which help ensure the secure handling of payment card information.

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Mestiza Shop does not intentionally store complete credit card numbers or card security codes in our own customer records.

For additional information about how Wix handles personal information, please review Wix's Privacy Policy.

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4. How We Share Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

• Payment processors: To securely process purchases, refunds, and payment transactions.

• Shipping providers: To deliver merchandise and provide tracking information.

• Website and technology providers: To maintain our online store and related services.

• Email and marketing providers: To deliver authorized communications and manage subscriptions.

• Professional service providers: Such as accounting, legal, or technical support professionals.

• Government or legal authorities: When required by applicable law or a valid legal process.

 

We do not sell customer contact lists to third-party data brokers.

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We do not share customer information with independent artists or vendors for their own marketing purposes without appropriate authorization.

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If we use advertising technologies that involve sharing personal information for targeted advertising, we will provide any notices and privacy choices required by applicable law.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality and improve the shopping experience.

Cookies may help us:

• Remember items in your shopping cart.

• Maintain website functionality and security.

• Understand website traffic and performance.

• Remember certain shopping preferences.

• Measure the effectiveness of marketing activities, when enabled.

 

Some cookies are necessary for the website to function properly. Others may be used for analytics or advertising, depending on the services enabled.

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You can manage certain cookies through your browser settings. Where required by applicable law, we will provide additional consent or opt-out options.

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Disabling certain cookies may affect website functionality.

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6. Email and Marketing Communications

We love sharing new arrivals, artist features, special events, and updates from our Mestiza Shop community!

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If you subscribe to our mailing list or otherwise authorize marketing communications, we may send you promotional emails and, where separately authorized, text messages.

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You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting us directly.

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Marketing text messages, if offered, will include applicable consent and opt-out information.

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We may still send necessary transactional communications related to orders, payments, refunds, or customer service, even if you unsubscribe from promotional messages.

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We do not require customers to agree to promotional communications as a condition of making a purchase.

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7. How We Protect Your Information

We take reasonable steps to protect customer information from unauthorized access, disclosure, alteration, and misuse.

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These measures may include using reputable payment processors, limiting access to customer records, and maintaining appropriate administrative and technical safeguards.

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Payment transactions are handled through authorized providers that maintain security controls appropriate to their services.

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Although we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Complete purchases and provide customer support.

• Maintain business and financial records.

• Comply with applicable tax and legal obligations.

• Prevent fraud and resolve disputes.

• Maintain customer accounts and communication preferences.

 

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable legal requirements and the practices of our service providers.

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9. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we maintain about you.

• Request corrections to inaccurate information.

• Request deletion of certain personal information.

• Opt out of promotional communications.

• Request information about certain uses or disclosures of your personal information.

• Exercise other privacy rights provided under applicable law.

 

To submit a privacy request, email us at info@mestizashop.com.

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Please include enough information for us to understand your request. We may need to verify your identity before processing certain requests.

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We will respond in accordance with applicable law.

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Some information may need to be retained for legitimate business purposes, transaction records, fraud prevention, or legal compliance.

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10. Children's Privacy

Mestiza Shop's online store is intended for a general audience and is not directed toward children under 13 years of age.

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We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

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If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

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11. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media platforms, artists, vendors, or community organizations.

These websites operate independently and may have their own privacy policies.

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Mestiza Shop is not responsible for the privacy practices of websites or services that we do not control.

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We encourage you to review their privacy policies before sharing personal information.

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12. Business Changes

If Mestiza Shop undergoes a business reorganization, merger, acquisition, or transfer of business assets, relevant customer information may be transferred as part of that transaction, subject to applicable laws and privacy protections.

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Any such information will continue to be handled in accordance with applicable privacy obligations.

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13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website technology, service providers, or legal requirements.

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The most recent version will be available on our website with an updated effective date.

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If material changes are made, we will provide additional notice when required by law.

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14. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact us.

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Mestiza Shop
Operated by Mestiza, LLC
1444 W. 18th Street
Chicago, IL 60608

Email: info@mestizashop.com

 

Thank you for trusting Mestiza Shop and supporting our community of independent artists, makers, and small businesses. Your trust means so much to us!

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