Business Information

Mestiza Shop
Operated by Mestiza, LLC
1444 W. 18th Street
Chicago, IL 60608
Email: info@mestizashop.com

1. Website Use

By using our website, you agree to use it for lawful purposes and in accordance with these Terms and Conditions.
 

If you are under 18 years of age, you may make purchases only with the involvement and permission of a parent or legal guardian.

We reserve the right to restrict access, cancel fraudulent transactions, or refuse service when necessary to protect our business, customers, and website, subject to applicable laws.

2. Products and Availability

At Mestiza Shop, we take pride in offering a unique collection of products, including items created by independent artists, artisans, and small businesses.
 

Many of our products are handmade, produced in small batches, or available in limited quantities.
 

Please note:

• Product colors may vary slightly due to photography, lighting, and individual screen settings.

• Handmade items may feature natural variations in color, size, texture, or finish. These characteristics are part of what makes each piece unique.

• Product availability may change without notice.

• We make every effort to keep our online inventory accurate, but occasional discrepancies may occur between our physical and online stores.

If an item becomes unavailable after an order is placed, we will contact you to discuss available options, which may include a substitution with your approval, a partial refund, or cancellation of the affected item.

We will never substitute an item without your consent.

3. Pricing and Payments

All prices are listed in U.S. dollars unless otherwise indicated.
 

We reserve the right to update prices, correct errors, and modify promotions at any time.
 

Applicable sales taxes and shipping charges will be calculated and displayed during checkout before your purchase is completed.
 

Payments are processed through our authorized third-party payment providers. Available payment methods will be displayed at checkout.

If a pricing or listing error is discovered after an order has been placed, we may contact you to confirm whether you would like to proceed at the corrected price or cancel the affected item for a refund.
 

We will not charge you an increased price without your authorization.

4. Orders and Order Confirmation

When you place an order through Mestiza Shop, you agree to provide accurate billing, shipping, and contact information.
 

After checkout, you will receive an order confirmation at the email address provided.
 

An order confirmation acknowledges receipt of your order but does not guarantee product availability or shipment.
 

We reserve the right to cancel orders due to inventory discrepancies, suspected fraud, payment issues, or errors in product listings.
 

If we cancel an order that has already been paid for, we will issue a refund for the canceled merchandise and any applicable taxes and shipping charges.

5. Shipping and Delivery

We work carefully to prepare and package orders so they arrive safely.
 

Available shipping methods, charges, and estimated delivery information will be displayed during checkout or communicated through our Shipping Policy.
 

Shipping estimates are not guarantees of delivery dates. Carrier delays, weather conditions, holidays, and other circumstances may affect delivery.
 

If we cannot ship your order within the stated timeframe, we will notify you and provide the options required by applicable law, including cancellation and a refund.
 

Customers are responsible for providing an accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.
 

If your package is lost, damaged, or marked delivered but cannot be located, please contact us at info@mestizashop.comso we can review the situation and assist with the next steps.
 

Our full Shipping Policy provides additional information about processing times, delivery options, and shipping-related concerns.

6. In-Store Pickup

When available, customers may select in-store pickup during checkout.
 

Pickup orders will be available at:

Mestiza Shop
1444 W. 18th Street
Chicago, IL 60608
 

Please wait until you receive confirmation that your order is ready before visiting the store.
 

Customers may be asked to provide their order confirmation or other information necessary to verify the purchase.
 

Pickup availability and store hours may change during holidays, special events, or unexpected closures.

7. Returns, Exchanges, and Refunds

We want you to love your Mestiza Shop purchases!
 

Returns, exchanges, and refunds are subject to our posted Return and Exchange Policy, including any applicable product exclusions, eligibility requirements, and deadlines.
 

Because many of our items are handmade, limited-edition, or sourced from independent makers, certain products may have specific return restrictions that will be disclosed before purchase.
 

If you receive an incorrect, damaged, or defective item, please contact us at info@mestizashop.com with your order number and a description of the issue.
 

Nothing in these terms limits any rights or remedies available to customers under applicable consumer protection laws.

8. Promotions, Discounts, and Gift Cards

From time to time, Mestiza Shop may offer promotional discounts, special offers, or gift cards.
 

Promotions may be subject to additional terms, including expiration dates, product exclusions, or minimum purchase requirements.
 

Unless otherwise stated, promotions cannot be combined with other offers or applied retroactively to completed purchases.
 

Gift cards, when offered, are subject to their disclosed terms and applicable laws, including restrictions on expiration dates and fees.

9. Intellectual Property

All original content on the Mestiza Shop website, including our branding, logos, written descriptions, photographs, graphics, and website design, is owned by Mestiza, LLC or used with permission from the respective rights holders.
 

Artwork, product designs, photographs, and other creative materials belonging to independent artists, makers, or vendors remain the intellectual property of their respective owners.
 

You may not reproduce, distribute, modify, or use protected website content for commercial purposes without permission from the appropriate rights holder.

10. Privacy and Personal Information

Your privacy matters to us.
 

We collect and use customer information as necessary to process purchases, fulfill orders, communicate about transactions, provide customer support, and operate our online store.
 

Additional information about the collection, use, sharing, retention, and protection of personal information is provided in our separate Privacy Policy.
 

Our website may use cookies and similar technologies to support shopping cart functionality, improve website performance, and understand how visitors use our site.
 

Where required by law, we will provide appropriate privacy notices and choices.
 

To submit a privacy-related inquiry, contact info@mestizashop.com.

11. Customer Communications

By placing an order, you agree that Mestiza Shop may contact you regarding your purchase, including order confirmations, shipping updates, pickup notifications, refunds, and customer service matters.
 

Promotional emails or text messages will be sent only in accordance with applicable marketing and consent requirements.

You may unsubscribe from promotional communications using the instructions provided in those messages.
 

Unsubscribing from marketing communications will not prevent necessary transactional messages related to your purchases.

12. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, and other online store functions.
 

We may also provide links to independent artists, makers, organizations, or external websites.
 

Mestiza Shop is not responsible for the content, policies, or practices of third-party websites that we do not control.
 

Your use of those services may be subject to their own terms and privacy policies.

13. Website Accuracy and Availability

We make reasonable efforts to ensure our website is accurate, accessible, and functioning properly.
 

However, occasional technical errors, interruptions, incorrect descriptions, or inventory discrepancies may occur.
 

We reserve the right to correct errors, update information, or temporarily suspend website functionality for maintenance or security purposes.
 

We appreciate your understanding as we continue improving your online shopping experience.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Mestiza, LLC, operating as Mestiza Shop, will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.
 

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or restricted, or affects your statutory consumer rights.

15. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our business practices, website functionality, or legal requirements.
 

The latest version will be posted on our website with an updated effective date.
 

Material changes will be communicated when required by applicable law.
 

Changes will not retroactively alter the terms of purchases already completed unless legally permitted and appropriately agreed upon.

16. Governing Law

These Terms and Conditions are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

17. Contact Us

Questions about an order, our products, or these Terms and Conditions?

We're happy to help!
 

Mestiza Shop
1444 W. 18th Street
Chicago, IL 60608

Email: info@mestizashop.com

Thank you for shopping small, supporting independent makers, and being part of the Mestiza Shop community. We appreciate your support!